This is a responsible position providing assistance and support to clients with substance abuse disorder who are identified through the Home Health Neighbor relationship with community health care providers. The HHNC provides services with or on behalf of a particular client in accordance with his/her individual needs to maximize the client’s adjustment and functioning within the community while achieving sobriety and sustaining recovery, maximizing the involvement of natural support systems, and promoting client independence and responsibility.

The HHNC is part of an interdisciplinary team that assists consumers suffering from chemical dependency. S/he identifies life problems with the consumer through a structured assessment process and arranges services for consumers. S/he advocates for the consumer to obtain needed services and assistance to which the person is entitled and monitors the services provided. The HHNC helps the consumer when s/he has a crisis.

Work is performed under the supervision of a program manager and reviewed through direct observation, reports, and staff conferences.


Work may include, but is not limited to, the following examples:

  • Attends multi-disciplinary treatment team meetings to identify processes and practices to ensure the effectiveness of the collaboration with community healthcare providers.
  • Provides clear and concise reporting of the consumers being outreached and outcomes related to engage in continuing care efforts.
  • Works directly with the collaborating agencies as well as HCBC to ensure effective outreach efforts are in place to meet the substance abuse needs of the consumers within the shared populations served.
  • Utilizes motivational interviewing and other effects techniques to engage consumers in services using a client centered approach.
  • Documents all services delivered in the individual consumer record utilizing the CareLogic ECR.
  • Attends periodic meetings with designated team members and the client, whenever feasible, to review and update the continuing care plans as well the rehabilitation plan as applicable.
  • Contacts consumers who have unexcused absence from the program in order to re-engage the person and promote recovery efforts.
  • Arranges and refers consumers for services and resources and, when necessary, advocates on behalf of consumer to obtain the services.
  • Monitors service delivery by providers external to the program and ensures communication and coordination of services.
  • Locates and coordinates services and resources to resolve a crisis
  • Provides experiential training in life skills and resource acquisition.
  • Provides information and education to an individual in accordance with the person’s rehabilitation plan.
  • Develops plans with the consumer, for his/her discharge.
  • Records and reports consumer participation, progress, and adjustment against treatment goals in a timely manner. Maintains timely, legible, clear, concise, and well organized tracking and other records of services provided.
  • Develops and maintains effective communication and professional, cooperative working relationships with public assistance, social service organizations, and members of staff.
  • Maintains the confidentiality of consumer information.
  • Adheres to established ethical and behavioral standards of conduct and continuing professional development.
  • May transport consumers to services and therapeutic activities, as required.
  • Dresses in appropriate business attire; is well groomed and professional in appearance.
  • Performs other related work, as assigned.


  • Basic knowledge of substance abuse
  • Basic knowledge of the healthcare system
  • Basic knowledge and understanding of human behavior, attitudes, and motivation
  • Working knowledge of current resources available to persons with substance abuse problems
  • Excellent written and verbal communication skills
  • Skill in resolving conflicts and negotiating with others
  • Skill in developing positive and productive participant relationships
  • Ability to negotiate complex service systems to obtain needed services and resources for participants while not making decisions or performing activities that the participant is fully capable of performing
  • Ability to develop and maintain accurate, legible, organized records, and to prepare timely reports
  • Ability to plan and organize working time effectively and to meet deadlines
  • Ability to work harmoniously and professionally with state and local officials, employees, consumers, consumer families, guardians, public agencies, and the general public
  • Ability to work effectively with persons from diverse cultures and backgrounds and to respect individual differences
  • Ability to collect and analyze information in making decisions concerning a consumer’s treatment
  • Ability to handle confidential information appropriately
  • Ability to recognize potential ethical problems and address in ethical manner
  • Ability to work with autonomy or with minimum direction

Bachelor’s Degree from an accredited college of university in social work, psychology, nursing or closely related field;

An intern/practicum student as defined in 9CSR 10-7.110(5);


Equivalent experience may be substituted on the basis of one (1) year for each year of the required educational training


No candidate may be considered for employment who is, or has been for the past two (2) years under the supervision of Federal, State, County or Municipal corrections department nor have any pending felony or misdemeanor charges other than minor traffic charges.

Driving may be required for this position. The successful candidate must have and remain in possession of a valid current driver’s license, automobile insurance, and be insurable under the agency’s motor vehicle insurance policy.

All candidates for employment must meet the established minimum qualifications for employment as identified by the applicable regulatory agencies.

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