Case Manager – CTU/RRC:

This is a responsible position providing case management services to offenders assigned to a residential program. The case manager provides support and structure to residents throughout their program assignment. S/he conducts assessments of offenders and develops individualized program plans for offenders. The case manager assists each offender in achieving the measurable goals of the plan, updates it when necessary, prepares reports of progress and communicates significant offender issues to the supervisor. Work is performed under supervision and reviewed through direct observation, reports, and staff conferences.

Work may include, but is not limited to, the following examples:

1. Remains alert during working hours; attends work as scheduled, and complies with attendance policies.

2. Conducts comprehensive assessment of each offender using a standardized instrument. Uses results to complete an individualized program plan for the offender.

3. Evaluates offenders and documents results in case notes.

4. Participates in the offender disciplinary process to promote pro-social behavior changes among offenders and coordination of service delivery to individual offenders when appropriate.

5. Monitors, records, and reports offender participation, progress, and adjustment
in achieving goals.

6. Participates as member of a team and provides clear and concise information regarding consumer problems, progress, and plans in a timely manner. Advocates for effective strategies for offender achievement of stated goals.

7. Arranges and refers consumers for services and resources and advocates on behalf of offenders to obtain needed services. Maintains a Resource Manual of services and resources to resolve offender needs.

8. Monitors service delivery and necessary follow-up to include verification of employment, release plan and pass sites as necessary.

9. Develops personalized plan to include review and approval/denial of community and social passes consistent with offender status and opportunities for appropriate community reintegration.

10. Develops discharge plan to include Release Plan development and preparation for termination of supervision when required.

11. Maintains offender case management file, taking care to ensure that all contract requirements are achieved in service provision. Maintains timely, legible, clear, concise, and well organized records of services provided.

12. Coordinates and cooperates with designated government representative in development of offender program objectives and scheduled meetings to review progress.

13. Ensures that supervisor receives timely and complete reports, as requested or required.

14. Displays courtesy, tact, consideration, and discretion in all interactions with officials, other members of the agency, with offenders, and with the public.

15. Maintains confidential information appropriately.

16. Reports violations of the Code of Conduct and contract standards of conduct immediately.

17. Adheres to established ethical and behavioral standards of conduct and continuing professional development.

18. May transport offenders to services and therapeutic activities, as required.

19. Performs other related work, as assigned.


Knowledge of social services

Knowledge of community resources

Familiarity with community corrections systems and current practices

Skill in preparing complete and accurate documents and reports

Skill in resolving conflicts and negotiating with others

Ability to develop and maintain accurate, legible, organized records, and to prepare timely reports

Ability to plan and organize working time effectively and to meet deadlines

Ability to comply with rules, regulations, policies, and procedures as related to the assigned program

Ability to establish and maintain effective working relationships with contracting officials, staff associates, the general public, and others

Ability to handle confidential information appropriately

Ability to communicate effectively, orally and in writing

Ability to recognize potential ethical problems and address in ethical manner

Ability to work with minimum direction


The successful candidate must possess:

A bachelor’s degree from an accredited college or university in a social or behavioral science program (e.g., social work, psychology, sociology or a related discipline).


No candidate may be considered for employment who is, or has been for the past two (2) years under the supervision of Federal, State, County or Municipal Corrections Department nor have any pending felony or misdemeanor charges other than minor traffic charges.

Driving may be required for this position. The successful candidate must have and remain in possession of a valid current driver’s license, automobile insurance, and be insurable under the agency’s motor vehicle insurance policy.

All candidates for employment must meet the established minimum qualifications for employment as identified by the applicable regulatory agencies.

Current certification in CPR and First Aid or achieves certification within 60 days of employment. (Note: This certification must be maintained current throughout employment).

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